Delivering experience you can trust
In response to a rapidly changing marketplace we have brought together a team with unrivalled experience that aims to deliver value to businesses that are looking to stabilise and grow or simply just grow.
The backgrounds of our senior Management team are different but highly complementary thereby allowing the right strategies and support to be delivered.
- the delivery of high quality legal services
- business process management
- financial structuring and accounting
- business development and marketing
- compliance and regulatory
- customer focus
- service delivery
Not all businesses are at the same point of development-some need to stabilise and then grow whereas others are ready to grow.
We can bring advice and practical support for whatever the point of development.
Our detailed analysis of a business will be based upon enhancing the profitable parts of businesses whilst bringing stability to other parts.
Our support will be sympathetic but grounded in good business practices as we support the leaders of the business to address their objectives and then help them to achieve.
Yes we will advise but we will also help to put that advice into action by providing business process management and technology support.
- service delivery
Our delivery is based upon the Zecter three core structure of;
- service delivery
We will look at;
- how the services are delivered to the customer
- how resources are managed
- how services marketed
- the financial structure
- the management structure
From a detailed knowledge of a business we can then deliver a report that will outline strategies and practical support that meet the objectives of a business.
ChairmanJoe is best known in the legal services industry following a long and distinguished career at national law firm Irwin Mitchell, where he was a main Board member from 1992 until 2013. During that time, Joe helped guide Irwin Mitchell as it grew into one of the UK’s largest and most respected legal brands.
During his career at Irwin Mitchell he led the development of market facing teams that were able to deliver high quality legal services based upon highly engineered processes .
In 2011 Joe was recognised in The Lawyer Magazine's "Hot 100" and was praised for his "work in developing pioneering legal products."
He was the first COLP at the firm.
He was also member of The Law Society Ad Hoc Committee on Legal Outsourcing and contributed to its final report for the Law Society in 2010. Joe will combine the role of Chairman with client management and strategy development.
CEOMark has extensive executive and advisory experience across the legal, financial services and business process management (BPM)sectors.
His relevant experience has included;
- Managing Director at Capita Insurance Service
- Operations Director at Aon
- Heading up a Global Outsourcing Practice
He has advised a number of national law firms on operational/commercial restructuring as well as a number of national/international BPM organisations. Mark will lead the day to day operations, business development and work with the Board on strategic matters.
Finance DirectorMark is a qualified accountant with nearly 30 years post-qualification experience. He has operated as a senior executive in a range of organisations within both the private and public sectors, including London Scottish Bank plc, Leeds Building Society, the Co-operative Bank and the BBC.
He has led change management initiatives within various organisations including mergers, acquisitions and subsequent business integration programmes. Mark has extensive negotiation experience involving raising bank finance, acquisitions, disposals, supplier contracts. As an executive director he has presented numerous business cases to PLC boards covering, for example, major investments and restructuring.
Mark was a PLC director for nine years and has held a number of non-executive roles since 2007. He is currently Deputy Chair of Your Housing Group. During this time he has also operated as a financial management consultant for business across a wide range of sectors.
DirectorGovind has worked in business process management and technology since the late 1990s . He has high level operational and financial experience in business development and has worked with leading names in the industry including TCS, Capita and WNS. Immediately prior to joining Zecter, Govind was Director Business Services at Capita (India); heading national strategy, capability development, business transformation and mergers & acquisitions. His work as CFO and Head of Business Transformation at WNS (Aviva business unit) saw him manage a significant business unit with over 6,000 staff and a turnover in excess of US$100million.
Govind has frequently managed relationships with large customer bases, ensuring common delivery capability is aligned to meet operational and financial goals. He has worked with companies at various stages in their development life cycle.
He is an economics graduate with an MBA in marketing and ecommerce; and he has a keen personal interest in clean technology and carbon markets.
DirectorA well known figure in the legal services industry, Viv founded and grew 360 Legal Group to become a leading consultant to law firms – providing strategy, management, practice, development and marketing advice.
Viv’s experience is broad; encompassing marketing to taking up the role of managing director at two publicly listed companies. He has the necessary experience to provide an invaluable practical management insight that applies to all professional services firms.
Viv has previously worked for Hammonds, Charter & Law Group, assisting both lawyers and accountants to improve their management systems, marketing strategies and ultimately to increase profitability. He has also presented numerous seminars and conferences focusing on facilitation of law firm strategy, turnaround and merger and acquisitions.
During that time, Joe helped guide Irwin Mitchell as it grew into one of the UK’s largest and most respected legal brands.
During his career at Irwin Mitchell he led the development of market facing teams that were able to deliver high quality legal services...
His relevant experience has included;
-Managing Director at Capita Insurance Service
-Operations Director at Aon
-Heading up a Global Outsourcing Practice
He has advised a number of national law firms on operational...
Mark TattersallFinance Director
He has operated as a senior executive in a range of organisations within both the private and public sectors, including London Scottish Bank plc, Leeds Building Society, the Co-operative Bank and the BBC.
He has led change management initiatives within various organisations including mergers, acquisitions and subsequent business integration programmes...
He has high level operational and financial experience in business development and has worked with leading names in the industry including TCS, Capita and WNS.
Immediately prior to joining Zecter, Govind was Director Business Services at Capita (India); heading national strategy, capability development...
Viv’s experience is broad; encompassing marketing to taking up the role of managing director at two publicly listed companies.
He has the necessary experience to provide an invaluable practical management...
Zecter will build up a step by step understanding of a business culminating in;
- a full business review
- current position in the market
- a market wide update
- a strategy for growth (and/or stability and growth)
- development of business plans
In delivering the strategy for a business zecter will be able to advise on how to improve;
- business efficiency
- processes,systems and resources
- customer experience
- operational delivery
- project planning and management
- technology platform
Commercial and Financial
- financial planning and structuring
- sales and marketing
- product development
- merger and acquisition
Compliance and Regulation
- audit and risk assessment
Our unrivalled experience will ensure that we provide a positive impact to the way a business delivers its services to its customers.
Our approach will be based upon the delivery of;
- the best business management processes
- market leading products
- long term contractual support for business transformation
- cost reduction
- service improvement
- sales and marketing strategy
- business integration
The key aspects of our service delivery will be that we will bring our experience to;
- Quality control
- Project management
- Transitional and transformation management
- Implementation of business processes
- Analytics and diagnostics
- Commercial and contractual management
- On site and off site management support
- Customer relationship management
- Compliance and regulation regimes
Our delivery will have available a centralised team of people able to deal with;
- Customer management
- Data management
- Back office administration
- Document scanning and digitalisation
- Finance and Accounting transactions
- Client fulfilment
- Inbound and outbound digital mailroom
- Claims management
Every successful business must have a technology platform that supports the aims and objectives of the business..
We recognise that zecter's advice and service delivery has to be complemented by our own state of the art technology working in conjunction with the existing platform of a business.
With this in mind we will carry out a full review of the existing platform and, if necessary, advise on how it may be improved to obtain maximum benefit from the working relationship with Zecter.